Interview with Staffing Agent

This is a true story told to LatPro.com, the worldwide leader in providing online employment resources for Hispanic and bilingual professionals since 1997. With 95 of the Fortune 100 companies using its service, LatPro is the largest diversity employment site in the U.S. and the most complete personal career advancement service for Latino and bilingual professionals.  Visit to find careers in your field specifically tailored for Hispanic and bilingual professionals like yourself. 

I work as a staffing coordinator for an employment agency. I began as secretary ten years ago and have been staffing now for eight.

Every day is something new. I review applications and interview people daily. In some cases, I have a job waiting for the perfect candidate. Others will be added to our pool for jobs that will come along shortly. I do my best to maintain relationships with clients looking for employees through my company, and also to find candidates that will enjoy their placement. I consistently have to explain that I work internally at a staffing company, helping to place candidates in open jobs – not as a temporary employee. It’s a common misconception that staffing industries “use” their employees, taking money that belongs to the employee. There actually isn’t a very high overhead after business expenses are paid. Profit is certainly important, but employees are paid at close to the rate as permanent employees within their placement company.

I have an incredible time at work. Of course there are stressful times, but that only makes me feel more accomplished when the task is completed. Finding that perfect match is a great feeling. I give my job an eight out of ten. I love the routine that happens to be riddled with new twists. I do wish that our company had a better “on-call” system. When a client places a job order on the weekend, or right before close of business, it’s easy to find myself calling a list of candidates from home. Making sure that the company has a fair and balanced on-call schedule will be forefront next time I job hunt.

I love being able to help candidates find employment that fits! I constantly interview people that used temporary staffing as a last resort, as if they were giving up hope. Placing them is an incredible feeling. The staffing industry also gives an opportunity to get out of the office to job sites. Fresh air is always appreciated.

I started as a secretary. With no previous background, it was a great way to immerse myself in the staffing world without drowning. I got to know most of our three hundred employees and was able to learn how important it is for employees to fit in well at the company they are working for.

I learned to never give up on a job order. If I haven’t found the right person yet, it’s because I haven’t looked in the right place.

Education and experience are always important, but nothing is as important as having a good relationship with the company you work for.

Strange things do happen on the job. Sometimes, an amazing worker will surprise you by letting you down. We had an employee with an amazing work ethic eat drug-laced brownies before going to work. He drove a semi and shipping container into a warehouse wall. Patching up the relationship with the client he was working for took some persistence!

Good things also happen. We had a wonderful young couple whose daughter was born 12 weeks early. They had relocated to be near her while she spent nearly 4 months in the hospital. Finding them both jobs in a new city while they went through this ordeal was incredibly uplifting.

The biggest challenge is learning which candidates I can trust. When a candidate is assigned, the office sits on their seat edge waiting to see if they show up to work. We have a 20% no show rate. This is frustrating and is the reason we always have to have back-ups.

The stress level actually seems quite balanced. Some days I want to pull my hair out. Some days I find new ways to organize files. It’s nice to have a little of both throughout the week.

I started at the front desk at slightly over minimum wage, but as a staffing coordinator I am paid around $36,000-$40,000 annually. As a large family this doesn’t cover everything, but is a good contribution. If I had a degree, my income would increase.

I vacation about a week a year. This is plenty, as personal days aren’t difficult to get in most cases.

I don’t have a degree, but thankfully I didn’t turn down a front desk job just because it wasn’t what I wanted. Once I had experience in the staffing industry, most other companies were ecstatic to have some with experience in the industry.

I love my job and I encourage friends to try something like it. It’s challenging and rewarding daily.

I would love to open my own staffing agency one day. There are things I’d like to change or contribute. Having my own agency would allow me to do the best possible work.

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